Terms of use
Terms for businesses, staff and customers using 1SCAN.LINK.
Operator and contact
1SCAN.LINK DemoPre-launch demo
Sofia, Bulgaria
privacy@1scan.link
1. Agreement and eligibility
These terms govern access to 1SCAN.LINK. A business accepts them when its owner creates or activates an account; invited staff accept them when joining a workspace. A customer accepts the booking-specific parts when submitting an appointment request. Account holders must have legal capacity to bind themselves or the represented business and must provide accurate, current contact information.
2. Platform role
1SCAN.LINK provides booking, schedule, customer-management and notification infrastructure. It is not the salon, professional or provider of the booked service. The appointment and service contract is between the customer and the selected business. That business controls availability, service quality, prices, taxes, customer communication and compliance with sector-specific law.
3. Accounts and permissions
Owners are responsible for authorized users, role scopes and removing access when duties change. Users must keep credentials confidential, use individual accounts and promptly report suspected compromise. We may require email confirmation, re-authentication or reasonable contact verification. Human review may flag suspicious registrations, but advisory AI output never restricts an account automatically.
4. Business obligations
Businesses must publish accurate identity, contact, location, service, duration, price, schedule and booking-policy information; honor applicable consumer and professional obligations; obtain a lawful basis for customer data; answer privacy requests; and maintain a reasonable fallback for important appointments. They must not upload content they lack rights to use.
5. Bookings and cancellations
A booking request is subject to the status and policy displayed before submission. It may be pending, automatically confirmed or manually confirmed. Cancellation and rescheduling windows are configured by the business and shown to the customer. Both sides receive operational notifications where configured, but delivery delay or failure does not by itself change the appointment status stored in 1SCAN.LINK.
6. Acceptable use
Do not use the service unlawfully; impersonate another person or business; submit malicious, deceptive or infringing content; spam or harass; scrape personal data; probe or bypass security, rate, plan or tenant boundaries; manipulate availability; upload executable or disguised files; or use integrations outside their intended purpose. Security research requires prior written authorization.
7. Plans and billing
Features and limits depend on the active plan and entitlements displayed in the account. The current release may include a limited free or trial plan. Paid billing remains inactive until separate pricing, VAT, renewal, cancellation and refund terms are published and accepted. We will not begin charging solely by changing these terms.
8. Integrations and third parties
Optional services such as Google Calendar, Cloudinary, email and browser push depend on third-party availability and terms. Users authorize only the access shown during connection and may disconnect optional integrations. 1SCAN.LINK is responsible for selecting and managing processors as described in the privacy notice and DPA, but cannot guarantee an independent third party will remain continuously available.
9. Intellectual property and feedback
The platform, branding and software are protected by applicable intellectual-property law. Subject to these terms, account holders receive a limited, non-exclusive, non-transferable right to use the service. Businesses retain rights in their uploaded content and grant the operator the limited rights needed to host, transform, display and deliver it. Feedback may be used without an obligation to compensate, provided it does not disclose confidential information.
10. Availability and changes
We use reasonable care to operate and secure the service, perform maintenance and communicate material incidents. Continuous or error-free availability is not guaranteed. We may change features for security, legal, provider or product reasons and will give reasonable notice where a change materially reduces a paid service.
11. Suspension and termination
We may proportionately limit or suspend access for a credible security threat, unlawful use, material breach, non-payment after billing is activated, or to protect other users. Except in urgent cases, we will give notice and an opportunity to remedy. Users may close accounts through the available lifecycle controls, subject to sole-owner transfer requirements. Data is returned, deleted or retained according to the privacy notice and DPA.
12. Responsibility and liability
Nothing excludes mandatory consumer rights or liability that cannot lawfully be limited. Each business remains responsible for its services, staff, content, customer relationship and legal duties. The operator is responsible for providing the platform with reasonable professional care. Any limitation or allocation of liability must be interpreted to the maximum extent permitted by Bulgarian and applicable EU law.
13. Governing law and contact
Bulgarian law applies without depriving consumers of mandatory protections available under the law of their habitual residence. The parties should first attempt good-faith resolution through the support contact above. Competent courts and authorities are determined by mandatory applicable law. If one clause is unenforceable, the remaining terms continue to apply.